Customers with unpaid water bills are at risk of having their service disconnected. A large number of accounts, approximately 15,000, are past due. These customers have been warned that disconnection is a possibility.

Further details are available about the affected accounts and the options for customers. Protections are in place for those with payment plans or billing disputes. Financial assistance is also an option for some customers.

Disconnection is not expected to begin immediately, as a specific start date has been ruled out. Customers can find more information about what to expect and how to avoid disconnection from the source.